Data Protection

FMX Combd's Privacy Policy — How Safe Is Your Data With Us

Fmx combd believes your personal data belongs to you. Read this policy to understand what we collect, why we collect it, and how we keep it safe.

Last Updated: January 2026
SSL/TLS Encryption
Never Sold to Third Parties
Secure Data Storage
Your Consent Matters

This Privacy Policy applies to all services on the fmx combd website and mobile app. By using the platform, you are deemed to have agreed to this policy.

Chapter 01
Introduction & Your Consent

Fmx combd ("we", "our") holds your privacy in the highest regard. This Privacy Policy ("Policy") explains how we collect, use, store, and — where applicable — share your personal information.

Registering for or using fmx combd means you agree to this policy. If you object to any part of it, please discontinue use of the platform and contact our support team.

This policy is written in plain language so every member in Bangladesh can clearly understand what happens with their data. Using legal complexity to obscure information goes against fmx combd's principles.

If you are under 18, do not use fmx combd. We do not knowingly collect data from minors.

Chapter 02
What Information We Collect

Information Provided Directly by You

  • Full name, date of birth, and gender
  • Phone Number & Email Address
  • Address (District & Division)
  • National ID (NID) or Passport Number (required for KYC verification)
  • Mobile banking number (bKash/Nagad/Rocket)

Automatically Collected Information

  • Device type, operating system, and browser information
  • IP Address & Approximate Location
  • Platform activity logs (login times, pages visited)
  • Betting & Gaming History
  • Transaction details (deposits, withdrawals, bonuses)
Data TypeReason for CollectionRequired?
Name & Date of BirthIdentity VerificationYes
Phone NumberOTP & CommunicationsYes
NID NumberKYC VerificationOn Withdrawal
IP AddressSecurity & Fraud PreventionAutomatic
Betting HistoryService ImprovementAutomatic
Chapter 03
How We Use Your Data

Fmx combd uses your data only for specific, legitimate purposes. Details are outlined below:

  • Account Management: To create, verify, and keep your account secure.
  • Payment processing: To securely process deposit and withdrawal transactions.
  • Customer Support: To address your questions and resolve any issues you may have.
  • Fraud Prevention: To detect unusual activity and keep your account secure.
  • Service Improvement: To analyze usage patterns and continuously improve the platform.
  • Legal Obligations: For reporting and auditing purposes in compliance with applicable laws.
  • Relevant Offers: To send you relevant bonuses and promotions based on your preferences (you may opt out at any time).

Fmx combd never uses your data for ad sales or sells it to third parties.

Chapter 04
Data Storage & Security Practices

Fmx combd follows the highest industry standards to protect your information. Our security measures include:

Technical Safeguards

  • SSL/TLS Encryption: All data exchanged between your browser and our servers is fully encrypted.
  • Data Encryption: Sensitive stored data — including passwords and payment details — is protected with strong hashing.
  • Firewall & IDS: Multi-layered protection against unauthorized access.
  • Regular Audits: Third-party security experts regularly audit and test our systems.

Administrative Safeguards

  • Access to member information is strictly limited to authorized personnel only.
  • All staff are required to sign a Non-Disclosure Agreement (NDA).
  • Regular staff training and security awareness programs.

No one can guarantee 100% security on the internet, but fmx combd makes every effort to protect you. Please report any suspicious activity to us.

Chapter 05
Sharing Data with Third Parties

Fmx combd does not sell your data. However, limited information may be shared in the following specific circumstances:

  • Payment Processor: Information required to process transactions with bKash, Nagad, Rocket, or your bank.
  • KYC Partner: With licensed entities for identity verification purposes.
  • Legal Authorities: In response to a valid request from a court or regulatory authority under Bangladeshi law.
  • Anti-Fraud Organization: With industry-level security agencies to prevent fraudulent activity.

In all the cases above, only the minimum necessary information is shared. Third parties are bound by strict confidentiality agreements.

Chapter 06
Cookies & Tracking Technologies

Fmx combd uses cookies and similar technologies on its website. Cookies are small text files stored in your browser.

Types of Cookies We Use

  • Essential Cookies: These cookies maintain your login session and ensure platform security — they cannot be disabled.
  • Functional Cookies: Remembers your language preference and theme settings.
  • Analytics Cookies: To understand which pages are most used — without identifying individual users.

Cookies can be disabled through your browser settings, though some features may not function properly as a result.

Chapter 07
Your Rights

As a fmx combd member, you have the following rights regarding your information:

1
Right to Access

You may submit a request to find out what information we hold about you.

2
Right to Rectification

Contact support to correct any inaccurate or incomplete information.

3
Right to Erasure

After account closure, you may request deletion of any data we are not legally required to retain.

4
Right to Opt Out

You can opt out of promotional communications at any time through your settings.

5
Data Portability

You may request a copy of your data in a machine-readable format.

6
Right to Lodge a Complaint

For any privacy concerns, you can submit a complaint directly to our support team.

Chapter 08
Data Retention Period

Fmx combd retains your data only for as long as necessary. General guidelines:

  • Active accounts: Your information is retained for as long as your account remains active.
  • Closed accounts: Up to 5 years after account closure to meet legal and regulatory obligations.
  • Transaction Records: Financial data is retained for a minimum of 5 years as required by law.
  • Betting History: Up to 3 years for dispute resolution purposes.

After the applicable retention period, data is securely deleted or anonymized so it can no longer be traced back to you.

Chapter 09
Changes to the Privacy Policy

Fmx combd may update this Privacy Policy when necessary. For any significant changes:

  • A notice will be displayed via a banner or notification on the platform.
  • You will be notified at least 7 days before any changes take effect.
  • The "Last Updated" date at the top of the page will be revised accordingly.

Continued use of the platform after any changes constitutes acceptance of the updated policy.

Chapter 10
Privacy-Related Contact

For any privacy-related questions, complaints, or requests, please reach out to fmx combd's dedicated team:

  • Email: privacy@fmxcombd.com
  • General Support: support@fmxcombd.com
  • Live Chat: Available 24/7 on the platform
  • Help Center: /help-center

We aim to send an initial response within 72 hours of receiving a complaint. Complex cases may take up to 15 business days to resolve.

How fmx combd Protects Your Privacy

Three layers of protection — technology, policy, and human accountability — keeping your data safe.

Your Data Is Never Sold

Fmx combd never sells your personal information to advertisers or third parties. This is a core principle we stand by.

Encrypted Storage

Passwords, NID numbers, and payment details are stored with industry-leading encryption. Nothing is kept in plain text.

Restricted Access

Only staff members who require access to specific data are permitted to view it. Access logs are maintained at all times.

Regular Security Audits

Fmx combd's systems are regularly audited by independent third-party cybersecurity experts.

You're in Control

Opt out of promotional emails and SMS anytime – manage your preferences directly from your account settings.

Transparent Policy in Bangla

Our policy is published entirely in Bangla — not dense legal English — so every member can give truly informed consent.

Answers to Common Member Questions

Once a bet is settled on fmx combd, your winnings are automatically credited to your balance. Results are typically settled within 5 to 15 minutes of a match ending, and winnings appear in your balance shortly after. For live betting, credits are near-instant. Once funds are in your balance, withdrawal requests are generally sent to bKash or Nagad within 15 to 30 minutes. First-time withdrawals may take a bit longer if KYC verification is pending, as identity confirmation is required. Winnings from bonus funds are subject to wagering requirements before withdrawal.

fmx combd strictly enforces a one-account-per-person policy. That said, two separate adults from the same household may each open their own account, provided they use distinct credentials — a different NID, phone number, and payment account. If two accounts are accessed from the same device or IP address, fmx combd's risk system may flag this. Both members may then be asked to verify their identity. If the accounts are found to belong to the same individual, both will be closed and any bonuses may be forfeited.
Your Data Is Secure

Get started with confidence — your privacy is safe with fmx combd

You've read the Privacy Policy — now register with confidence and enjoy Bangladesh's most trusted betting experience.

SSL Secured Data Is Never Sold Transparent Policy in Bangla 24/7 Support
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